Complete the checker
Answer a few questions about the property, your tenancy, rent and landlord.
Selective licensing RRO support
You may be able to claim up to TWO YEARS’ RENT
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Free initial eligibility check
If your landlord was required to hold a selective licence and did not have one, you may be able to make a Rent Repayment Order claim.
Start with a free eligibility check. It takes around 2 minutes and does not commit you to anything.
Free initial check
Staff reviewed
Clear next steps
Eligibility checker
Initial screening
Quick check
About 2 minutes
Example question
Was the property rented from a private landlord or agent?
Yes
No
I'm not sure
Unsure about an answer? You can still continue. A member of the team can review unclear cases.
Selective licensing
Focused RRO screening
Clear fees
Explained before payment
Secure process
Evidence requested carefully
You stay in control
Transparent escrow-based recovery handling
How it works
A clear process from first check to next steps
Start with a short online check. Every case is reviewed before payment or agreement steps are triggered.
We review the details
The team checks relevant dates, council licensing information and the details you provide.
We explain the next step
If the matter appears suitable, you receive a clear explanation of what is needed before payment.
Provide evidence securely
Relevant tenancy, rent and supporting documents are requested through a secure process.
Sign online
When the case is ready, the approved service agreement is sent securely for electronic signature.
Case preparation begins
RRO Services helps organise the information and keeps you informed about the next steps.
Why RRO Services
Clear support without unnecessary complexity
The service is focused specifically on potential Rent Repayment Order matters involving selective landlord licensing.
Start eligibility checkSelective licensing focus
Screening is focused on potential RRO claims connected with selective landlord licensing.
Straightforward next steps
You are told what information is needed and what happens after the initial review.
Clear fee information
Any payment is explained before you are asked to make it.
Your recovery stays under your control
Recovered funds are handled through a regulated payment/escrow arrangement, with a clear itemised completion statement so you can see how the recovery is handled.
Check in around 2 minutes
Could your tenancy be suitable for further review?
Complete a short preliminary check about the property, your tenancy and rent payments.
The online checker provides a preliminary screening result only. It is not legal advice, acceptance of a case or a guarantee of an RRO award.
Clear fee information
No payment during the initial online check
Payment is only requested after the information has been reviewed and the matter is approved to move forward.
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Initial eligibility check is free
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Staff review takes place before payment
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Fees are explained before you proceed
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Secure Stripe checkout is used for payment
Initial processing fee
£250
After approval
The initial processing payment is only presented after a staff member decides that the matter may progress.
Secure payment
Card information is handled through Stripe's hosted checkout and is not stored directly on this website.
Frequently asked questions
Questions about the service
What is a Rent Repayment Order? +
It is a tribunal remedy that may be available in certain housing situations. Whether an RRO is available, and any amount awarded, depends on the facts and the tribunal.
Does every licensing issue mean I can recover rent? +
No. The relevant designation, dates, licensing position, tenancy, rent and evidence all need checking. An online result is only preliminary.
Do I need to know whether there was a licence? +
No. Tell us what you know. The licensing position may need to be verified using relevant council records or other information.
Can I apply if I no longer live at the property? +
Possibly. The relevant dates and other facts need checking, so provide the dates you lived at the property when completing the form.
What evidence will I need? +
Usually tenancy documents, rent evidence and information about the landlord or agent. A tailored checklist is provided after review.
Are RRO Services Ltd a firm of solicitors? +
No. RRO Services Ltd provides housing claims support and tenant advocacy. Any independent legal support is separately agreed where required.
Start with a free eligibility check
Answer a few questions about your tenancy. If something is unclear, it can be referred for staff review.